SDTruckSprings
Firestone Ride Rite
Ford F-350
Air Helper Springs

Buyer Beware

SD Truck Springs

SD Truck Springs deals with unhappy or dissatisfied customers by threatening them with a lawsuit.

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Leaf Springs, Air Bags, Helper Springs, Timbren Kits, Sway Bars, Lift Kits, Leveling Kits, Firestone Air Bags, Firestone Air Lift, Trailer Springs or need to add a Leaf or other Suspension Parts, read this customer review before buying anything from SD Truck Springs. Truck suspension parts such as replacement leaf springs for Ford, Dodge, Chevy, Dodge, Jeep and Toyota, or if you are considering replacing your entire suspension, read this experience that I had with SD Truck Springs before you buy your suspension parts or kits. Many on-line companies carry shackles, hangers, bushings, u-bolts and other needed parts to complete a new leaf spring job.

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This information is also reported at SD Truck Springs and Firestone.

Pickup Truck
Firestone
SDTruckSprings.com
Super Duty

This is the email from Paul Fessel, which SD Truck Springs has consistently used to facilitate the cover-up of the fact that it has sold me a new Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit, but in fact, it shipped a used, damaged, returned, repackaged and reshipped Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit.

Dear Mr. Koch,

 

I am the sales manager for the Ride-Rite™ product line.  We have received your message regarding your dissatisfaction with a recent transaction with SDTruck.  SDTruck is a direct customer of Firestone’s.  We do not have a history of service issues with them, and appreciate you bringing this to our attention.

 

We did take the time to review the videos attached.  They were helpful to illustrate your concerns.   We cannot speak to the compressor kit, as the Wireless One kit is manufactured by Air Lift Company out of Lansing, Michigan.  Air Lift is a competitor of Firestone Ride-Rite.  AirLift would need to provide feedback as to the completeness and condition of their product.

 

Specifically to the Ride-Rite air spring kit, it is Firestone’s opinion that the kit is in fact new, and has not been installed.  The dirt you note on the air springs is in part the waxes we add to our rubber compound to keep it pliable in the most extreme weather conditions, extending the life of the product.  The benefit is our air springs last longer than anyone else’s, the drawback is that these waxes tend to “bloom”, especially in the summer, leaving the dusty or dirty appearance you see.  If you push your finger into the bellows, you’ll see more come waxes “bloom” out around the pressure point.  This is normal, and occurs with 100% of the Ride-Rite air springs we produce. 

 

The bracket appearance isn’t ideal, but is somewhat common given how the product is often handled and jostled about in transit.  Firestone select the bracket material grade and thickness to last for a very long time, and even if chipped will perform reliably under your truck; we anticipate the brackets being chipped at some time, either through handling or due to road debris, so we engineer to that level.  We couldn’t see any witness marks around the bolt holes to indicate that the brackets had been torqued down with the bolts which leads us to believe that it hasn’t been installed prior. 

 

While outside of our normal warranty remedy, in the interest of your satisfaction we are willing to send replacement hardware for this kit.  The bolt bag was split open (perhaps in transit), and nuts and bolts were falling out of the bag.  We don’t want to trouble you with taking an inventory of what you have, or what fell out, we’ll send out the entirety of the bolt kit.  Replacement hardware would give you a fully functional and complete kit based on what we could see in the video.

 

I am copying our tech and customer support desk (rrtech@fsip.com)  If you would like to receive the replacement hardware bag, please confirm via return e-mail and copy them.  They will get one sent out to you promptly.

 

We appreciate your business and purchasing our product.  While it has started off with difficulty, we are confident that the kit you have will provide you with many years of trouble-free service.

 

Regards,

Paul

 

Paul Fessel

Firestone Industrial Products

250 W 96th Street

Indianapolis, IN  46260  USA

 

email:  fesselp@fsip.com

www.firestoneip.com

www.ride-rite.com

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