SDTruckSprings
Firestone Ride Rite
Ford F-350
Air Helper Springs

Buyer Beware

SD Truck Springs

SD Truck Springs deals with unhappy or dissatisfied customers by threatening them with a lawsuit.

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If you are searching for Leaf Springs, Air Bags, Helper Springs, Timbren Kits, Sway Bars, Lift Kits, Leveling Kits, Firestone Air Bags, Firestone Air Lift, Trailer Springs or need to add a Leaf or other Suspension Parts, read this customer review before buying anything from SD Truck Springs.

After reading this customer review, you can then determine yourself if SD Truck Springs is retailer of suspension parts and truck parts with whom you want to do business.

You order a $350.00 Firestone Ride-Rite Air Helper Springs Kit from an on-line vendor as new, but you receive a kit that is obviously previously sold, used, returned, repackaged and reshipped.

Would you simply accept the injustice, or would you be irritated and complain to the company from which you made the purchase?  The company in question is SD Truck Springs and the full report is below.

If you are shopping for truck suspension parts such as replacement leaf springs for Ford, Dodge, Chevy, Dodge, Jeep and Toyota, or if you are considering replacing your entire suspension, read this experience that I had with SD Truck Springs before you buy your suspension parts or kits. Many on-line companies carry shackles, hangers, bushings, u-bolts and other needed parts to complete a new leaf spring job.  There are several products available that can provide your vehicle with additional load support such as a variety of helper spring options. If you are towing and hauling, you might consider Hellwig helper springs or SuperSprings, or you can also look at installing suspension air bags or Timbren bump stops. To improve handling,  when towing, a sway bar can help stabilize your load, or a steering stabilizer can reduce vibration.  But again, before you buy, consider my experience with SD Truck Springs.


Air Suspension kits work well for towing and hauling

Installing Air Lift and Firestone air suspension kits can increase load capacity for your pickup. Air suspension kits can provide an additional 5,000 lbs. of level load support, and with a remote air lift compressor, you can control the ride by increasing or decreasing PSI in the air bags.

There are many vendors that sell these helper spring kits.  If you are considering buying from SD Truck Springs, review my personal buying experience as explained in the following.


Buying experience with SD Truck Springs

I ordered the Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit (the “Kit”), from SD Truck Springs on July 8, 2015.  SD Truck Springs represented that the Kit I purchased WAS new.  SD Truck Springs delivered a Kit that was used, damaged, returned, repackaged and reshipped.

A neighbor and I opened the shipment from SD Truck Springs on July 17, 2015.  The Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit factory box was substantially damaged, and appeared to have been opened and re-taped.  The factory box was shipped inside of a brown cardboard box – a box in a box.

I made a video opening the Kit.  The video is available at this link:

Immediately after discovering that the Kit was used, I spoke with customer service at SD Truck Springs and advised the customer service representative that the product received was obviously a returned and repackaged kit, and it appeared that there had been an attempt to install the Kit on another truck.  The customer service representative offered a denial.  I advised the customer service representative that I made a video opening the boxes.

The customer service representative stated, [paraphrased] “Did you video tape someone installing them on another truck?”  I replied, “I don’t believe you just said that.”  The customer service representative said he would transfer the call to a supervisor, and the line disconnected.

Subsequently, I received a telephone call from an unknown source threatening litigation if, “…you do anything with the video.”

I then posted the videos and truthful reviews on the Internet.

I received an email from Mr. Paul Fessel of Firestone Industrial Products on July 21, 2015 (See email at this link).

In relevant part, in his email Mr. Fessel states that it is Firestone’s opinion that the Kit is new.  That email became a central and integral part, and an included document in the cover-up facilitated by SD Truck Springs to at least the following organizations and government agencies:

1.     American Express

2.     The Georgia Attorney General

3.     The New York Attorney General

4.     The Indiana Attorney General

5.     The Long Island Better Business Bureau

6.     The United States Attorney for the Southern District of Georgia

7.     The United States Attorney for the Eastern District of New York

8.     The Indiana Better Business Bureau

9.     The Federal Trade Commission


In its reply to my complaints to the above agencies and organizations, SD Truck Springs replied with substantially similar language as it did to American Express (See SD Truck Springs Reply to American Express at this link).

The above referenced reply to American Express provided by SD Truck Springs includes information that is fallacious, and it conceals material facts, including the fact that its attorney sent a letter threatening to sue me unless I took down my video links and truthful on-line reviews.

After reading the letter from SD Truck Springs’ attorney, threatening to sue me, the customer, I scanned the letter and posted it along with my reviews on the Internet.  I found SD Truck Springs customer service method to be astonishing – threatening to sue an unhappy customer because the customer caught SD Truck Springs shipping used, damaged, returned, repackaged and reshipped merchandise.

SD Truck Springs’s reply to American Express and other government agencies conceals the fact that its “offer of a refund” was contingent upon me removing my online reviews and video links, and it accuses me of trying to make an additional $3,180 as a demand to remove my video links.

I never made any demand for anything with any nexus to removing my truthful videos and on-line reviews.

In fact, Mr. Vincent Davi sent me an email that offered a refund, but that refund was specifically contingent on me removing my videos and on-line reviews.

Holding an appropriate refund of defective merchandise, which refund would only be made contingent upon removing truthful on-line reviews and videos could arguably be considered extortion.

The reference to roughly $3,180 was the amount stated to the Long Island Better Business Bureau to resolve the matter, which included the cost of the Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit and reasonable time for me to resolve a problem that was created and exacerbated by SD Truck Springs.  The amount was only stated because the Better Business Bureau on-line form could not be submitted without a dollar amount.  There was never any reference that any amount was in any manner whatsoever connected to the existence of, or the removal of the videos and on-line reviews.

SD Truck Springs and Firestone Industrial Products have conspired with one another to misrepresent the facts and they have concealed material information, stating that the Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit that was shipped to me was new, when in fact it was a used, damaged, returned, repackaged and reshipped kit.

Verbally, and through its attorney, SD Truck Springs threatened its customer with litigation, which thereby caused the Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit to become evidence in a threatened judicial proceeding.  The Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit remains evidence pending SD Truck Springs filing its threatened lawsuit and a subsequent court decision.  The chain of custody of the Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit is documented, and I remain in possession and control of Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit.

Spoliation of evidence is an act that is prohibited by The American Bar Association’s Model Rules of Professional Conduct, Rule 37 of the Federal Rules of Civil Procedure, and Title 18 of the United States Code.  Sanctions for spoliation are preventative, punitive and remedial in nature.  Separate tort actions are also permitted.

Title 18 of The United States Code, §1503, §1510, §1512 and §1519 prohibits a party from destroying or assisting another in destroying evidence, and provides for criminal prosecution against the wrongdoer.  Under Title 18 United States Code §1519, a wrongdoer can be significantly fined and imprisoned up to 20 years.

Since the recent discovery of physical evidence supporting the fact that the Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit shipped to me was in fact used, damaged, returned, repackaged resold and reshipped, SD Truck Springs has very recently taken a new position that if I simply return the Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit, SD Truck Springs will provide a refund.  Returning the Kit is not an option, as SD Truck Springs made the Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit evidence and there is skepticism as to why SD Truck Springs wants possession and control of the evidence.

The subject Kit is evidence in a pending judicial proceeding.  The Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit cannot be returned, nor can the chain of custody be altered.  Returning the Kit would not have been an issue except that SD Truck Springs threatened me with a wholly frivolous lawsuit, wherein the Kit is the central and material evidence in a judicial proceeding.

SD Truck Springs attempted to extort benefits and value from me, to which it was not entitled, in exchange for an appropriate refund and its statement that it would not pursue its threat of litigation.

SD Truck Springs is not entitled to any extraordinary conditions pertaining to a refund that is due.  SD Truck Springs is not entitled to receive a return of the Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit, because SD Truck Springs caused the Kit to become evidence in a judicial proceeding.

I repurchased an identical Firestone Ride Rite Kit from Amazon and have installed it on my vehicle.  The subject Kit referenced in this matter is of no value to me, as I cannot use it.  The Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit is evidence and I am compelled to preserve that evidence under the law.

SD Truck Springs’s extraordinary conditions, which it specifically ties to making an appropriate refund, may constitute extortion.

I retained a licensed Private Detective, Mr. Jody Ponsell of Professional Investigative Resources LLC., Waycross, Georgia.

Mr. Ponsell discovered the person to whom SD Tuck Springs sold and shipped the subject Kit originally; he secured the original UPS shipping labels and the SD Truck Springs’ packing slip.

For the purposes of this review of SD Truck Springs, the name and address of the original recipient is redacted.  That individual is somewhat a victim in this issue as well as myself, and there is no purpose in exposing his name and address publicly.  For the purposes of this review of SD Truck Springs, he is referred to as Jeffery.

Mr. Ponsell also had a detailed conversation with the original recipient of the Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit.  Jeffery confirmed all of the shipping dates, the UPS shipping information, the fact that he opened the Kit, the fact that he opened the bag of hardware, the fact that he discovered that the Kit did not fit on his vehicle, and that he returned the Kit to SD Truck Springs. See the SD Truck Springs Shipping Label and Packing Slip here.

Despite the evidence, according to Firestone Industrial Products and its representative, Mr. Paul Fessel, the bag of hardware likely had broken open during shipment.  This was additional fallacious information provided by Firestone industrial Products to conceal and cover-up the fraud committed by its retailer.

The packing slip and shipping labels, conclusively prove that the Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit had been shipped to Jeffery, a SD Truck Springs customer in Tucson, Arizona.  The packing slip that was in the box received from SD Truck Springs, and the shipping label that was on the box shipped me, but deliberately concealed with a plain white label covering that shipping label.

This evidence is further supported by Mr. Ponsell’s telephone conversation with Jeffery.  Jeffery confirmed the fact that he had ordered, received, and returned the Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit to SD Truck Springs.

This evidence may suggest that there are arguably violations of law that include defrauding a customer, extortion, and facilitating a cover-up of said activity, in part by providing fallacious information and withholding material information to government agencies and other organizations.

SD Truck Springs sold merchandise as new, and fulfilled that order with used, damaged, returned, repackaged and reshipped merchandise.

SD Truck Springs and Firestone, and arguably Howard S. Koh, Esq. and Brian Fritts, Esq. (Attorney for Firestone) facilitated a cover-up of said activity.

SD Truck Springs provided fallacious and misleading information, and concealed material information in its replies to the Attorney’s General of three states, and the United States Attorney from two U.S. Districts, as well as other non-government organizations.

I sent a letter to attorney Brian Fritts of Firestone Industrial Products to advise him of the fact that evidence had been discovered supporting the facts as I have stated, to demand that Firestone Industrial Products Cease and Desist in making its false statements contained in the opinion provided by Paul Fessel, and to offer Mr. Fritts an opportunity for he and his client to correct the record.

Despite learning of the existence of material evidence, in his letter dated December 16, 2015, Mr. Fritts reiterated that Firestone’s position was that the Firestone Ride-Rite 2550 Ride-Rite Air Helper Spring Kit I had received from SD Truck Springs was new.  (See letter from Brian Fritts here.)

I clearly may be mistaken, but I have been under the impression for most of my life that an attorney is considered as an officer of the court, taking an oath to support the laws of our country.  As it is frequently difficult to arrive at the truth in many cases, it is my opinion that there is no room in our legal system for lawyers who actively try to deceive.  In my experience, the legal system works well when we are all playing by the rules.

I am unaware if it is lawful or within the ethical guidelines for an attorney to lie for its client to protect the client’s fallacious statements, which are being used to support what is arguably unlawful activity.

Despite the fact that Mr. Fessels’ email became a central component to covering up what is arguably fraudulent activity, he and Attorney Fritts insist that Firestone does not get involved in disputes between customers and Firestone’s retailers; …evidently unless its involvement is to assist in the cover-up and protection of a Firestone retailer from facing any consequences from its deceitful activity.  Firestone’s direct involvement and participation is well documented.

Attorney Howard S. Koh, Esq. of Meister Seelig & Fein LLP may have had an ethical duty to validate the veracity of his client’s allegations, (SD Truck Springs) before sending a letter that may amount to frivolous conduct (Exhibit D).

The American Bar Association Rule 3.1 states;

“A lawyer shall not bring or defend a proceeding, or assert or controvert an issue therein, unless there is a basis in law and fact for doing so that is not frivolous…”

Further, the ethical standards cited in The American Bar Association Rule 1.16(a)(1), 1.16(b)(2) and 1.16(b)(3) may be applicable.  Howard Koh, Esq. has allowed me to remain under duress for almost six (6) months.

There arguably exist at least three (3) possible explanations regarding the conduct of Attorney Koh.  There may exist other explanations.

1. Howard Koh, Esq. did not validate his client’s claims before subjecting me to months of duress and economic harm under the threat of litigation.

2. Howard Koh, Esq. did not review the available evidence that would have barred him from initiating any threat of frivolous litigation.

3. Howard Koh, Esq. had knowledge that his client was being untruthful and used his authority and influence as an officer of the court mendaciously.

SD Truck Springs, Firestone and Howard S. Koh have victimized me, through the perpetration of what are arguably fraud, extortion, and the continued cover-up of that activity.

Under duress of litigation, this SD Truck Springs customer suffered as a victim for nearly six (6) months, I have been the subject of economic loss, and I have been forced to expend enormous time and effort to defend the truth against an enterprise of persons that have demonstrated a clear pattern of duplicity.

SD Truck Springs has made an offer that it will issue a refund, but only in exchange for me returning evidence in a judicial proceeding.

SD Truck Springs’s offer is arguably a disingenuous, cunning and Machiavellian maneuver to acquire possession and control of evidence in a judicial proceeding, which evidence would clearly be to SD Truck Spring’s detriment.  Given its pattern of behavior, SD Truck Springs’s veracity and intent are incredulous.

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